Privacy Policy

Who We Are

Lifesavers Global operates the platform accessible at https://su.lifesaversglobal.com. We are dedicated to connecting life-saving resources, training, and community services worldwide.

For any privacy-related concerns, you may contact us using the details provided in the Contact Us section below.

Information We Collect

We collect information you provide directly to us, as well as data gathered automatically when you use our platform.

Information You Provide

• Account registration: name, email address, phone number, and password.
• Profile information: organization name, job title, location, and profile photo.
• Communications: messages, feedback, support requests, and survey responses.
• Transaction data: billing address, payment information (processed securely by third-party providers), and purchase history.

Information Collected Automatically

• Usage data: pages visited, features used, time spent, and click interactions.
• Device & technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Location data: approximate location inferred from your IP address.
• Cookies & tracking technologies (see Section 6).

Information from Third Parties

• Social login providers (e.g., Google, Facebook) if you choose to sign in via those services.
• Partners and service providers who share data consistent with their own privacy policies.

How We Use Your Information

We use the information we collect for the following purposes:

Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following:

• Contract performance: processing necessary to fulfil our contract with you (e.g., delivering services you request).
• Legitimate interests: processing that supports our legitimate business interests (e.g., improving the platform, fraud prevention), provided those interests are not overridden by your rights.
• Consent: where you have given clear, specific consent (e.g., for marketing communications).
• Legal obligation: processing required to comply with applicable laws and regulations.

Sharing Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform (hosting, payment processing, email delivery, analytics) under strict confidentiality agreements.
• Business transfers: in connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of that transaction.
• Legal requirements: when required by law, court order, or government authority.
• Safety: to protect the rights, property, or safety of Lifesavers Global, our users, or the public.
• With your consent: in any other circumstances where you have given explicit consent.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver relevant content.

Types of Cookies We Use

• Essential cookies: required for the website to function properly (e.g., session management, authentication).
• Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference cookies: remember your settings and choices (e.g., language, region).
• Marketing cookies: used to deliver personalised advertisements (only with your consent).

Managing Cookies

You can control and/or delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform. For more information, visit https://su.lifesaversglobal.com.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law.

• Account data: retained for the lifetime of your account plus up to 3 years after closure for legal and audit purposes.
• Transaction records: retained for a minimum of 7 years to comply with financial regulations.
• Log and usage data: typically retained for up to 12 months.
• Marketing consent records: retained until you withdraw consent.

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data ("right to be forgotten"), subject to legal exceptions.
• Restriction: request that we limit the processing of your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: withdraw previously given consent at any time without affecting prior processing.
• Non-discrimination: exercise your rights without receiving discriminatory treatment.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• Encryption of data in transit (TLS/SSL) and at rest.
• Regular security assessments and vulnerability testing.
• Role-based access controls and staff training.
• Secure data backup and disaster recovery procedures.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

International Transfers

Lifesavers Global operates globally, and your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country.

Where required, we ensure that such transfers are subject to appropriate safeguards, such as Standard Contractual Clauses approved by the relevant authority, or other legally recognised transfer mechanisms.

Children's Privacy

Our platform is not directed at children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

If you believe we have collected data from a child, please contact us immediately at info@lifesaversglobal.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you via email or a prominent notice on our platform prior to the changes taking effect.

Your continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:

We are committed to working with you to obtain a fair resolution of any complaint or concern related to privacy.